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Terms and Conditions

Please read these terms carefully, and print and keep a copy of them for your reference.

Spigen.co.uk site is operated by Tim’s Global Limited, registered in England and Wales, Registered Company Number: 06814772. Tim’s Global Limited are VAT registered, our number is GB 104293052

SPIGEN is a registered trademark of SPIGEN INC.

If you need to contact us please email us using our online form support@spigen.co.uk

Registered office: Tim’s Global Limited t/a spigen.co.uk, Unit 9 Bromley Hall, 43 Gillender street, London, E14 6RN

Spigen.co.uk is completely dedicated to your total satisfaction. All of our terms and conditions have been put in place to protect the interests of our customers and to provide the best possible service to you all. Outlined below are all of our terms and conditions. If you want to buy from this site or use our web site you can only do so on these terms and conditions, and by using this web site you are agreeing to be bound by them. Although they are written in small print, they are designed to be fair to both parties.

By placing your order on spigen.co.uk you agree to the following terms and conditions:

Accepted Methods of Payment

For security details, please see our privacy statement.

Shop with confidence at spigen.co.uk, using our secure server, verified by Verisign. Once you've decided what you want to buy, you can pay through PayPal who accept all major credit and debit cards including Visa Debit, Visa Credit, Delta, Visa Electron, MasterCard, Euro card, Maestro and Solo cards online.

If you are ordering outside of the UK, please be aware that your credit card company may charge a currency conversion fee.

Paypal – There is no fee payable if you pay with PayPal. Please note that when ordering items, when paying with Paypal, full payment is taken at the time of ordering. To cancel or amend an unshipped order please use our online form to contact us.

Paypal eCheque - when paying with eCheque, note that order won't be shipped until money has been cleared under our account. It may take 5-7 working days, depends on Paypal system. 

Tax Charges

VAT stands for value-added tax, which is charged on all goods and services within the European Union. All our products include VAT in the displayed price. Should you require a VAT invoice for your order please contact us.

Will I be charged customs and import duties?

Depending on the value of your order, your Spigen parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

Unfortunately, these charges are out of Spigen's hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

Buying Products on Our Website

All of our prices are inclusive of VAT. Delivery charges will be calculated during the checkout process, after you choose your preferred delivery method.

We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock, we may send an e-mail to inform you, at which time you may cancel your order. We do our best to accurately estimate when items will be despatched and/or delivered; however, these estimates are based on several factors over which we have no control and as such, time for despatch and/or delivery shall not be of the essence of the contract and should be considered as rough estimates only.

Note:

All transactions are subject to UK VAT.

Discount codes

Please note, that multiple vouchers (including individual vouchers) cannot be combined for a single purchase. To use your voucher, simply go to your cart and enter the special coupon code. It will calculate automatically. 

Your Right to Cancel

You can cancel your order with us within 14 working days of delivery (starting the day after the receipt of the goods), as per the guidance set out in the Consumer Protection (Distance Selling) Regulations 2015. (DSR).

You should inform spigen.co.uk by using our online contact form. Please note, that we may not accept the item withour our authorisation. 

You are responsible for returning the goods in a re-saleable condition at your own cost unless the goods are faulty. Please review the Return Policy detailed below.

The goods must not have been used, must be complete with all components and the packaging must not be damaged. Note that if these conditions are not met we may not accept returned goods; You will be credited with a full refund within 2 working days of notifying spigen.co.uk of the cancellation if goods were still not dispatched by us. And within 3 working days after goods are returned back to us.

We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items. Please note that we do not take responsibility for your lost returns, therefore please make sure that it reaches our return office. 

Please ensure that all returns are securely wrapped and packaged. We cannot be held responsible for any units that have been damaged in transit.

Return Policy

Only items purchased Directly from Spigen.co.uk will be eligible for return request.

If the customer had purchased our products from other place please contact them for their own policies.

  • Return must be made within 30 days from purchase date
  • The Right to Cancellations can be submitted via our online form here where your request will be handled urgently.
  • Any orders returned and received after 30 days of delivery date are subject to exchange only.
  • Refunds are given for the complete cost of the product, minus any shipping charges, as spigen.co.uk offers free standard shipping on all orders.

For screen protectors/glass products no refund or exchange will be offered after installation took place, this policy applies purely due to the nature of the product. If you have installed and believe that item is faulty we will need to see close photo of the screen/glass on the device. If you are contacting us without providing above info/picture because you have removed screen protector/glass from your device, no refund or exchange will be offered. All problems need to be reported immediately or within 3 days of receiving an item.

If you would like to return or exchange an item, please email support@spigen.co.uk to get return instructions. Any packages returned without our authorization are subject to being returned to sender. We recommend you use a tracking service for all returns.

The returned merchandise must be sent back in its original packaging and returned in the same condition as when sold to you, including all packaging, parts, accessories, manuals, and documentation. The returned item(s) must be repackaged properly so that it is not damaged during shipping.

For your protection we recommend that you use a recorded delivery service when returning your item back to us as we are not liable for any loss or damage whilst in transit.

Special Considerations

All orders may be placed on hold for further security verifications if billing and shipping information is different and order exceeds over £200.

What happens if I receive damaged goods or an incorrect item?

If any item(s) of your order are damaged or not the item ordered, customers are to inform spigen.co.uk Customer Services within 24hrs. Please use our online form to contact us should you have a problem with your order.

Before we can replace or refund an item we will ask for the photo/video evidence of the problem. We may request that you return the item back to us by recorded delivery in the post. the item(s) must be packed as received to avoid any possible damage. Should we request you to return the item back to us, please enclose within the package a copy of the receipt given by the post office and we will reimburse you for this charge.

Replacement Warranty

We are responsible for our product conditions. We would love to help you resolve any issues. We want you to have a positive experience every time you shop with Spigen.co.uk.  Please let us know if you have received any defected item by contacting us. We offer 90-Day Limited Warranty against Manufacture Defects.

  • This policy is only valid for naturally defected item as that counts as a production error.
  • Defection caused by any other accidents, including failure of installation, carelessness by the user, or defection caused by owner's usage, cannot be applied for this warranty.

Items must be requested to be warrantied within 90-Days of the purchase date to be considered for a defect review, otherwise it will not be eligible for any warranties.

There are some requirements for Warranty:

  • Close-up photo of defected item, defected area
  • Full name used on purchase
  • Order # with full name of the product purchased
  • Shipping Address

Shipping Policy

  • Please make sure to double check the shipping addresses to ensure the delivery.
  • If item returns to us due to incorrect shipping information, we will notify our customer that order has been returned and why it was been returned, and automatically give customer refund for the purchase, minus any shipping charges
  • All in-stock items will ship within 1-2 business days (This policy is applicable to all shipping methods).
  • Any orders that are placed after 12:00 will be processed the next business day.
  • When paying with PayPal eCheque, your order will not ship till money is cleared under the account. It may take 5-7 working days for this process.
  • We do not ship partial orders, your order will be packaged for shipment when all items are ready for shipment. In some cases we may offer to split the order, but only with agreement of the customer.

Delivery Terms

**FREE Super Saver delivery on all orders within UK**

United Kingdom

Service

Price

When can I expect my order?

Royal Mail 1st class

FREE

Within 1-7 working days

Next day delivery

£6.99

Within 24 hours after dispatch

EU countries

International Signed for delivery

£9.99 (per item +£1.99 each additional)

Within1 - 2 weeks, sometimes may take longer for some EU countries

All orders received after our 12:00 deadline will be processed on the following working day. Working days are Monday to Friday only; we do not process orders on weekends or on bank holidays. For example place your order after 12:00 on Friday and your order will be processed by us on the following Monday. Delivery days exclude weekends and bank holidays.

Unfortunately we DO NOT ship to the following countries: Namibia, Zimbabwe, Central African Republic, Liberia, Mauritius, Gambia, Angola, Togo, Congo, Republic of the Guinea-Bissau, Madagascar, Morocco, Cape Verde Islands, Seychelles, Saint Helena, Comoros, Tanzania, Western Sahara, Equatorial Guinea, Kenya, Benin, Algeria, Egypt, Tunisia, Chad, Ghana, Libya, Mayotte, Niger, Botswana, Malawi, Mozambique, Zambia, Ethiopia, Uganda, Lesotho, Mauritania, Sierra Leone, Gabon Republic, Djibouti, Congo, Democratic Republic of the, Guinea, Eritrea, Côte d'Ivoire (Ivory Coast), Cameroon, Rwanda, Somalia, Burkina Faso, Mali, Senegal, Reunion, Burundi, Nigeria, Swaziland, India, Pakistan, Bangladesh, Afghanistan, Iraq, Kuwait, Malaysia, Indonesia, Cambodia - This is due to custom restrictions and fees. As well as hight record of lost in transit items. 

Where is my order?

After you have placed your order online, we will send you an order confirmation email with the subject line ‘spigen.co.uk order confirmation'. In the email you will find information about when your products will be delivered.

If you haven't received this email within 48 hours of placing your order or your products have not been delivered within the timescale stated in the email, then please send our Customer Service team by using our online form between 9am and 5pm Monday - Friday.

Collecting your order

Click and Collect is not available on our Website

Delayed/Lost Delivery

  • If you have not received your order within 15 working days of dispatch (not including Sundays), you must immediately advise spigen.co.uk Customer Services of the delay/loss.
  • In the event of a replacement order being sent to you, all replacement item/s will be sent to you followed by confirmation of non-delivery.