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Most Frequently Asked Questions

  • 1. How do I return my package? Do I need to include anything?
  • 2. I sent in a question to Customer Support, how long will it take to receive a response?
  • 3. How do I know which side is the adhesive side for my screen protector?
  • 4. Is there a retail store or an online seller in my country?
  • 5. I keep getting an error message when I'm trying to complete my order, what should I do?
  • 6. What is SPIGEN warranty policy?
  • 7. Will I be covered for warranty if I buy from an Authorized Partner?
  • 8. Why hasn't my package arrived yet? (International packages)
  • 9. What is your policy on lost or delayed packages?

FAQ Topcis

  • Shipping - Domestic
    • 1. Why hasn't my package arrived yet? (International packages)
    • 2. What is your policy on lost or delayed packages?
    more
  • Shipping - International more
  • Returns & Exchanges
    • 1. How do I return my package? Do I need to include anything?
    more
  • Warranty
    • 1. What is SPIGEN warranty policy?
    more
  • Authorized Partners
    • 1. Is there a retail store or an online seller in my country?
    • 2. Will I be covered for warranty if I buy from an Authorized Partner?
    more
  • Product Inquiry
    • 1. How do I know which side is the adhesive side for my screen protector?
    more
  • Customer Support
    • 1. I sent in a question to Customer Support, how long will it take to receive a response?
    • 2. I keep getting an error message when I'm trying to complete my order, what should I do?
    more